Returns & Warranties

All frame returns must be accompanied with the RMA# (Return Merchandise Authorization) which you can get by calling us at 650-340-1773. We're available Tuesday through Saturday 11:00 AM - 5:00 PM Pacific Time. Your return must be made within 30 days of the original invoice. The frames must not be worn or used and returned with the original strap and case.

Credit card purchases returned will be subject to 10% credit card transaction fee.

Returns between 31-90 days old will be subject to an additional 15% restocking charge.

Returns over 90 days will not be honored.

Exchanges

Exchanges are permitted within 30 days of the original purchase. Exchanged frames must not be worn or used and returned with the original strap and case. Additional shipping charges will apply.

Exchanges made 31-90 days old will be subject to an additional 10% restocking charge as well as additional shipping charges will apply.


Frame Warranty

The Solo Bambini Soft Frames are warranted unconditionally for one year against any and all defects or breakage, and will be remedied by a replacement with only a shipping charge.

The Solo Bambini Traditional Frames are warranted for one year against breakage due to manufacturing or material defects. This warranty does not extend to damage caused by accidents or abuse.

Lens Warranty

Our Polycarbonate, Trivex® and 1.67 High Index lenses are warranted as follows:

Polycarbonate and 1.67 High Index frames are warranted for a one-time full year against scratching. If a scratch occurs within one year of purchase, the lens should be returned for a total replacement. A service charge of $15 per lens will apply. It is essential to return the frame and lenses together for proper replacement.

This warranty also applies against an Rx or prescription change. However, this warranty is only for a period of six months from the date of purchase. If your healthcare professional should change the prescription, the frame and lenses must be returned together for proper replacement.

The Trivex lenses offer a better warrantee in that the time for a scratch warrantee is one year, unlimited occurrences. Trivex lenses are limited to a one-time Rx change. All other warrantee conditions are the same as with our Polycarbonate and 1.67 High Index frames warranty.

Closeouts

From time to time we offer remaining inventories of discontinued and products we no longer feature at a reduced price. These frames are sold on a first come, first served basis and are discounted 25%. There are no returns, exchanges or warranties on closeout items.

Return Instructions

1. Download our product return form.
2. Print and complete the form with all the required information.
3. Mail the items you want to return together with the form to:

SOLO BAMBINI
P.O. Box 349
Burlingame, CA 94011

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