All frame returns must be accompanied with RMA# (Return Merchandise Authorization) obtained by calling Nadia at 650-340-1773. Tuesday through Saturday 11:00 AM until 5:00 PM Pacific Time, and must be made within 30 days of the original invoice. The frames must not be worn or used and returned with the original strap and case.
Credit card purchases returned will be subject to 10% credit card transaction fee.
Returns between 31-90 days old will be subject to an additional 10% restocking charge.
Returns over 90 days will not be honored.
Exchanges are permitted within 30 days of the original purchase. Exchanged frames must not be worn or used and returned with the original strap and case. Additional shipping charges will apply.
Exchanges made 31-90 days old will be subject to an additional 10% restocking charge as well as additional shipping charges will apply.
Solo Bambini - There is a one year warranty for any breakage on the Solo Bambini Frames only (Itsy Bitsy, Teeny Weeny, Toddler, Rascal, Rookie, Scout, Eagle Scout and Scout Master)
Download the return form HERE
Fill out the form with all the required information
Mail the items you want to return together with the form to:
P.O. Box 349
Burlingame, CA 94011